VetVu - Frequently Asked Questions




						How to choose the right endoscope Video Vetscope Video Gastroscope Flexible Endoscopes Semi-Flexible Endoscopes Illuminators (& replacement parts) Suction Pumps Other Instruments, Brushes & Adapters Purchasing an endoscope Learning the proper use of an endoscope How to clean an endoscope FAQs VetVu Research & Development
			FAQs What are the most common endoscopy procedures? What procedures are best suited to VetVu endoscopes? What is VetVu's Warranty? What payment plans are available? How do I send my scope in for repairs? Where can I find other authorized repair centers? I should direct my inquiry to ... What are the most common endoscopy procedures? Fiberoptic endoscopic examination is less traumatic than exploratory surgery, frequently reducing the risks and recovery time associated with surgical procedures. Feedback from VetVu endoscope users indicates that gastroscopy and colonoscopy are among the most common procedures for endoscopy -- in both large and small animal practices. Removal of foreign objects from body cavities is a common use for endoscopes equipped with grasping and retrieval forceps. Commonly removed items are foxtails, holiday tinsel, coins and magnets. Endoscopic photography is great tool in case documentation and visual history of internal growths. back to the top What procedures are best suited to VetVu endoscopes? VetVu makes equipment suitable for rhinoscopy, cystoscopy, bronchoscopy, gastroscopy, colonoscopy and duodenoscopy. The state-of-the-art imaging transfer method is video technology. A lens system with a video chip is positioned in the distal (looking at the object to be examined) side of the endoscope and transfers an electrical signal to the video processor and monitor. An alternative technology for image transfer is via an ordered array of glass fibers from the distal side of the endoscope. This has advantages in applications such as electromagnetic and temperature neutral imaging devices. back to the top What is VetVu's Warranty? All VetVu endoscopy products are fully warranted against defective parts or workmanship for 1 year. This warranty can be extended for an additional year, please ask VetVu directly for details. back to the top What payment plans are available? VetVu offers a liberal payment plan: interest-free with up to 12 equal payments.We accept MasterCard, Visa and American Express credit cards. We offer trade-in allowances on our endoscopes and competitors'.We run special offers and "Show Specials" throughout the year. Make sure to ask for any special offers! back to the top How do I send my scope in for repairs? Contact VetVu toll free at 800-440-7407, by fax at 508-885-7659 or via the Web to let us know you have a problem with your endoscope. Then follow these steps: Clean and disinfect the scope prior to return. On your business letterhead please state the problem(s) you are experiencing with the product. Please include contact name, telephone, fax numbers and email address; enclose this document in the package with the problem item. Return the endoscope in its original case for protection during shipping. If the problem is within the endoscope, return the endoscope only. Do not return the accessories (adapters, lightguides, brushes, etc.) Upon receipt the items will be assigned a repair number and sterilized. Once sterilization is complete our trained technicians will evaluate the products. VetVu's Customer Service Coordinator will contact you with the evaluation results, noting if the products are repairable and if the damage is covered under warranty. You will be quoted repair costs at this time. You will have the opportunity to accept or reject the repair offer. No repair will begin until we have your verbal or written authorizations. The sterilization/evaluation fee is $100. If the repair offer is accepted, the $100 fee is waived. Returns for repair should be shipped to the following address properly packaged in the carrying case in which you received the product, and then boxed in a cardboard carton. If the carrying case is not available, please pack your item(s) carefully to avoid further damage in transit. Ship to: VetVu Swiss Precision Products, Inc. Service Repair Dept 627 Main Street N. Oxford, MA 01537 back to the top Where can I find other authorized repair centers? All repairs can be completed at our N. Oxford Mass, USA facility (see note, above). back to the top I should direct my inquiry to ... Please direct all inquiries to Angel Diaz, paul@vetvu.com, regarding any repair, service, purchase or information requests. To order a specific item, contact chris@vetvu.com back to the top If your questions are not answered here, please feel welcome to call 800-440-7407 or write for the information you want.

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